Shipping & Returns

We ship globally from our London hub. Here is everything you need to know about getting your D-TACH.

Shipping

Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with your D-TACH tracking reference as soon as your package leaves our hub.

Delivery Estimates

  • United Kingdom2–4 Business Days
  • Europe5–7 Business Days
  • USA & Rest of World7–12 Business Days

Customs & Duties

For international orders outside the UK, you may be responsible for import duties and taxes on your order depending on your country's regulations.

Returns

30-Day Guarantee

We want you to find focus. If the D-TACH puck doesn't fit your workflow, you can return it within 30 days of delivery for a full refund.

Condition

Items must be returned in their original packaging, unused, and in the same condition that you received them.

How to Return

  1. Locate your Order Reference (e.g., DTACH-A1B2C3).
  2. Email support@dtach.store to request a return label.
  3. Ship the package back to our London hub.
  4. Refunds are processed within 5 days of receipt.

Still have questions? Check our Support Page for FAQs.