Shipping & Returns
We ship globally from our London hub. Here is everything you need to know about getting your D-TACH.
Shipping
Processing Time
Orders are processed within 1-2 business days. You will receive a confirmation email with your D-TACH tracking reference as soon as your package leaves our hub.
Delivery Estimates
- United Kingdom2–4 Business Days
- Europe5–7 Business Days
- USA & Rest of World7–12 Business Days
Customs & Duties
For international orders outside the UK, you may be responsible for import duties and taxes on your order depending on your country's regulations.
Returns
30-Day Guarantee
We want you to find focus. If the D-TACH puck doesn't fit your workflow, you can return it within 30 days of delivery for a full refund.
Condition
Items must be returned in their original packaging, unused, and in the same condition that you received them.
How to Return
- Locate your Order Reference (e.g., DTACH-A1B2C3).
- Email support@dtach.store to request a return label.
- Ship the package back to our London hub.
- Refunds are processed within 5 days of receipt.
Still have questions? Check our Support Page for FAQs.
